Dealer groups
The customer has a collision. The first workshop they see is yours.
When a customer has a collision, the workshop that repairs it is the first one to appear. With the dealership's QR code on the vehicle, the first one is the brand. Without intercepting anyone: by offering first.
The situation
The claim is the moment aftersales loses the customer without even knowing it
The customer bought the car at the dealership, but when they have an accident they call the insurer, and the insurer sends them to its own network. The dealership finds out, if it finds out at all, once the car has already been repaired somewhere else.
The dealership hands over every vehicle with its QR identifier and an instruction sheet. When the customer has a collision, they scan the code and complete the report with the dealership's branding in front of them. On closing the report, the first workshop option they see is the dealership's, alongside others and the option to choose none. Free choice, but with the dealership in first position.
Aftersales receives the claim file with the unique reference, photographs and sketch, and can open a repair order while the vehicle is still at the scene of the accident. The group's captive broker, if there is one, receives its segment at the same time.
The product is issued with the dealership's or group's logo, with a panel by branch and by manager, and the group consolidates claims data across all its brands.
| Moment | Without an identifier | With Acciparte |
|---|---|---|
| First contact | Call to the insurer or the other party's insurer | Scanning the QR code with the dealership's branding |
| Choosing a workshop | The insurer's network, by default | The dealership's workshop as the first visible option |
| Notification to aftersales | None, or late | Claim file with photographs within minutes, a reference to open the order |
| Claim data | At the insurer | In the group's panel, by branch |
What changes
What the claim file resolves in this deployment
In-house workshop in first position
The dealership is the first to offer, not the one that intercepts. The customer chooses between at least two options plus the option of none.
Repair order against the reference
The workshop opens the repair order with the claim file's unique reference, with the photographs and report already received. No disputes over which claim came from where.
Dealership branding
The report, the PDF and communications to the customer carry the dealership's or group's identity. The customer remains the dealership's.
Panel by branch and by brand
Each branch has its own managers and recipients. The group consolidates at the top.
One-page handover sheet
Printed instructions for the moment the vehicle is handed over, carrying each dealership's identity. We prepare them together with the client.
Claims data by brand and branch
The group sees on its panel what comes in from each dealership and what ends up in its workshop. Its own data for talking to the insurer.
See the report with your dealership's brand
Thirty minutes with a delivered vehicle, your workshop as first option and the per-site panel.
Getting started
Three steps and weeks, not months
Onboarding and fleet upload
The company uploads its vehicles with policy, insurer and recipients. Once.
Identifiers on the vehicles
One QR per vehicle, physical or digital, and credentials for each driver. No classroom training.
First real report
From the first accident the claim file reaches whoever the company decided. Reviewed after thirty days.
Frequently asked questions
Frequently asked questions
Is this intercepting the insurer's customer?
No. It is offering a workshop before anyone else, with free choice clearly shown. The customer sees at least two options plus the option to choose none. The insurer still receives the official report.
Does it carry the dealership's branding?
Yes. In group deployments, the product carries the client's identity, who is the data controller, and Acciparte provides the software and the automated processes.
Related
Product
Guided capture at the scene, official PDF statement, unique reference, permissions by segment, admin panel and automatic distribution to every party.
Keep readingWhy nobody installs the claims app (and what gets used instead)
There is one variable that separates digital report projects that get used from those that do not: whether anything has to be downloaded.
Keep readingCompany fleets
The driver completes the report via the vehicle's QR code, no app, no need to know who insures it. The fleet gets the claim file in minutes, with photographs.
Keep readingSecurity and data
Ownership by segment, explicit permissions, access audit log, isolated health data, EU hosting and a data processing agreement.
Keep readingNext step
See the digital accident report working on one of your vehicles
A 30-minute demo with a real vehicle from your fleet. No installation and no commitment.